Help center > Deposit
If the deposit is not transferred to your account for a long time, it may be caused by the following reasons:
1、If the customer has not received the information of "Success in withdrawing deposit" for a long time, it is suggested to send the order to our Exchange.
2、BTC needs to wait for the miner certification when dealing with the transaction. The general transaction time is longer and the ETH transaction is quicker.
3、Unknown error in transaction.
4、Target wallet address error.